Vpliv zunanjih dejavnikov na zadovoljstvo pacientov z obravnavo na urgenci

magistrsko delo

Valerija Nemgar (Avtor), Zvone Balantič (Mentor)

Povzetek

Na pacienta in njegovo zadovoljstvo z obravnavo imajo pred in med zdravstveno obravnavo ter po njej vpliv številni notranji in zunanji dejavniki. Namen magistrskega dela je bil ugotoviti, kako zunanji dejavniki vplivajo na zadovoljstvo z obravnavo v prostorih Urgentnega kirurškega bloka Univerzitetnega kliničnega centra Ljubljana. V magistrskem delu je uporabljen anketni vprašalnik, ki se že vrsto let deli v Urgentnem kirurškem bloku. Primerjani so podatki, ki smo jih pridobili v treh različnih časovnih obdobjih. V prvem, ko je bila urgenca v starih dotrajanih prostorih, v drugem, ko je bila v začasnih in improviziranih prostorih, ter v tretjem obdobju, ko je bila urgenca v novih, sodobno opremljenih prostorih. Raziskano je, kakšen vpliv imajo prostori in oskrba v njih na zadovoljstvo pacientov. Ugotovljeno je, da ni razlike v oceni zadovoljstva pacientov, ki so bili oskrbljeni v starih prostorih, v primerjavi s pacienti, ki so bili oskrbljeni v novih z novo opremo, se pa le-ta nakazuje (p = 0,077). Potrjena je hipoteza, da so pacienti, ki so seznanjeni s predvidenim časom čakanja na obravnavo, bolj zadovoljni od tistih, ki te informacije niso imeli, in da so bili pacienti, ki so pred odhodom iz bolnišnice prejeli dovolj informacij glede zdravstvenega stanja, bolj zadovoljni kot tisti, ki teh informacij niso imeli. Najboljši rezultat zdravstvene oskrbe je zadovoljen pacient. Na pacienta pred in med oskrbo ter po njej vplivajo številni tako notranji kot tudi zunanji dejavniki. K zadovoljstvu z obravnavo veliko prispeva informiranost pacienta tako glede časa obravnave kot tudi glede obravnave in navodil po odpustu domov. Pacient, ki ve, na koga se lahko obrne v primeru potrebe po pomoči, je bolj zadovoljen.

Ključne besede

Zadovoljstvo pacientov;zunanji dejavniki;urgenca;gneča.;

Podatki

Jezik:	Slovenski jezik
Leto izida:	2021
Tipologija:	2.09 - Magistrsko delo
Organizacija:	UM FOV - Fakulteta za organizacijske vede
Založnik:	[V. Nemgar]
UDK:	616-083.98
COBISS:	92056323
Št. ogledov:	201
Št. prenosov:	34
Ocena:	0 (0 glasov)
Metapodatki:

Ostali podatki

Sekundarni jezik:	Angleški jezik
Sekundarni naslov:	Influence of external factors on patient satisfaction with emergency treatment.
Sekundarni povzetek:	Numerous internal and external factors have an impact on patients and their satisfaction with treatment before, during and after their treatment. The aim of this master's thesis was to determine how external factors affect patient satisfaction with treatment provided in the emergency surgical unit of the University Medical Centre Ljubljana. This master's thesis used a survey which has been conducted for several years in the emergency surgical unit. Data from three different periods were compared: the period with obsolete equipment, the period with temporary, improvised equipment and the period with new and modern equipment. The thesis examined what impact equipment and related treatment have on patient satisfaction. No significant difference (p = 0.077) was determined between satisfaction assessment of patients treated with old equipment compared to satisfaction assessment of patients treated with new and modern equipment. However, the thesis does confirm the hypothesis saying that patients who were made aware of estimated treatment waiting time are more satisfied than those who were not informed about that and that patients who had received enough information about their condition before they had left the hospital were also more satisfied than those who had been deprived of that information. The best result of health treatment is satisfied patients. Before, during and after treatment, patients are affected both by internal and external factors. Patient satisfaction with treatment can be increased by informing patients about their treatment appointment as well as their treatment and actions to take when they leave the hospital. Patients who know whom to ask for help are more satisfied.
Sekundarne ključne besede:	Urgentna medicina;Zadovoljstvo bolnikov;Univerzitetna in visokošolska dela;
Vrsta dela (COBISS):	Magistrsko delo/naloga
Komentar na gradivo:	Univ. v Mariboru, Fak. za organizacijske vede
Strani:	IX, 78 f.
ID:	13848740