Študija primera - delo koordinatorja zdravstvene obravnave

magistrsko delo

Albina Steiner (Avtor), Polona Šprajc (Mentor)

Povzetek

Demografske spremembe v družbi zahtevajo organizacijske spremembe, ki stremijo h kakovostni obravnavi pacienta in upoštevajo stroškovno učinkovitost. V Splošni bolnišnici Jesenice se je zaradi potreb uveljavil koordinator zdravstvene obravnave, ki pomembno vpliva na zadovoljstvo pacientov, njihovih svojcev in zaposlenih. Magistrsko nalogo sestavljata teoretični in empirični del. V teoretičnem delu smo pregledali slovensko in tujo literaturo. Predstavili smo organizacijo dela v zdravstveni negi in metode delitve dela, natančneje smo opredelili model koordiniranje primera. Predstavili smo delo koordinatorja zdravstvene obravnave v Splošni bolnišnici Jesenice. V empiričnem delu smo prikazali rezultate raziskave seznanjenosti zaposlenih v Splošni bolnišnici Jesenice z delom koordinatorja zdravstvene obravnave. Rezultate smo pridobili s pomočjo vprašalnika zaprtega tipa. V raziskavi je sodelovalo 81 anketirancev. Ugotovili smo, da je zaposlenim z daljšo delovno dobo delo KZO bolj poznano in posledično bolj pomembno, zavedajo se tudi vpliva na kakovost zdravstvene oskrbe po uvedbi dela KZO. Rezultati so pokazali, da imajo zdravniki specialisti in diplomirane medicinske sestre pogostejše stike s KZO kot tehniki zdravstvene nege in zdravniki specializanti, ki jim je delo KZO tudi manj poznano. Ugotovili smo, da vloga KZO še ni povsem transparentna, ne glede na to, da začetki dela KZO v Splošni bolnišnici Jesenice segajo že v leto 2003. Poznavanje dela KZO, aktivno sodelovanje vseh članov zdravstvenega tima in dober prenos informacij so nujno potrebni za zadovoljstvo pacientov, svojcev in tudi zaposlenih, zato svetujemo, da se organizirajo redna izobraževanja o delu in učinkovitosti KZO in se delovno mesto vključi tudi v model uvajanja novozaposlenih v bolnišnici za medicinske sestre in zdravnike.

Ključne besede

organizacija dela v bolnišnici;koordiniranje primera;koordinator zdravstvene obravnave;kakovost zdravstvene oskrbe;zadovoljstvo zaposlenih;

Podatki

Jezik:	Slovenski jezik
Leto izida:	2021
Tipologija:	2.09 - Magistrsko delo
Organizacija:	UM FOV - Fakulteta za organizacijske vede
Založnik:	[A. Steiner]
UDK:	005
COBISS:	95969027
Št. ogledov:	148
Št. prenosov:	43
Ocena:	0 (0 glasov)
Metapodatki:

Ostali podatki

Sekundarni jezik:	Angleški jezik
Sekundarni naslov:	The roles and qualities required of a nurse case manager – a case study
Sekundarni povzetek:	Demographic changes in our society are calling for organizational changes to improve the quality and cost-efficiency of patient treatment. For this reason, the Jesenice General Hospital employs nurse case managers (NCMs), who significantly increase the satisfaction of patients, their family members, and hospital employees. This master’s thesis comprises a theoretical and empirical part. The theoretical part opens with our review of Slovene and foreign literature. We present the organization of hospital work and work division methods in healthcare, focusing specifically on the case management model. We introduce the work of NCMs at the Jesenice General Hospital. In the empirical part, we lay the results of our research on how familiar Jesenice General Hospital employees are with the work of an NCM. The results were obtained by means of a closed-ended questionnaire filled out by 81 respondents. The results indicate that employees with a longer length of service are more familiar with the work of an NCM. Consequently and more importantly, they are more aware of the impact the position of a NCM has on the quality of patient treatment. The results also indicate that specialists and registered nurses are in contact with NCM more frequently than resident doctors and nurse assistants who are the least familiar with the work of a NCM. Even though the history of NCMs at the Jesenice General Hospital date back to 2003, the role of a NCM still does not seem to be completely transparent. Familiarity with the work of a NCM, engaged cooperation among all members of the medical team, and an efficient information flow are essential for patient satisfaction; this is why we propose the implementation of regular trainings on the work and impact of a NCM and the inclusion of the position in the onboarding model for newly employed nurses and doctors at the hospital.
Sekundarne ključne besede:	Bolnišnice;Organizacija;Zadovoljstvo bolnikov;Univerzitetna in visokošolska dela;
Vrsta dela (COBISS):	Magistrsko delo/naloga
Komentar na gradivo:	Univ. v Mariboru, Fak. za organizacijske vede
Strani:	VII, 87 f.
ID:	13902636