Majda Bastič (Avtor), Slavka Gojčič (Avtor)

Povzetek

Growing acknowledgement of the need to achieve more sustainable forms of development has resulted in environmentally conscious tourists who have indicated a dissatisfaction with existing hotel service quality. The objective of this study was to investigate tourists' ecological expectations referring to the quality of spas and wellness hotel services in order to develop and test a scale for measuring the 'eco-component,' a new component of hotel service quality. The findings revealed four dimensions of the eco-component: hotel staff's eco-behaviour; environmentally friendly and healthy equipment; efficient use of energy and water; and bio-food. Tourists also demonstrated a hierarchy of eco-dimensions, with the most important being hotel staff's eco-behaviour and the least important being bio-food. Tourists' expectations about the level of eco-dimensions differ significantly with respect to their income, nationality, and the hotel certification. However, no significant difference emerged in their expectations due to different educational levels.

Ključne besede

turizem;ekologija;ekoturizem;hotelirstvo;storitve;kvaliteta;

Podatki

Jezik: Angleški jezik
Leto izida:
Tipologija: 1.01 - Izvirni znanstveni članek
Organizacija: UM EPF - Ekonomsko-poslovna fakulteta
UDK: 338.485.1
COBISS: 10981404 Povezava se bo odprla v novem oknu
ISSN: 0278-4319
Št. ogledov: 892
Št. prenosov: 76
Ocena: 0 (0 glasov)
Metapodatki: JSON JSON-RDF JSON-LD TURTLE N-TRIPLES XML RDFA MICRODATA DC-XML DC-RDF RDF

Ostali podatki

Sekundarni jezik: Angleški jezik
URN: URN:SI:UM:
Vrsta dela (COBISS): Delo ni kategorizirano
Strani: str. 1012-1020
Letnik: ǂVol. ǂ31
Zvezek: ǂiss. ǂ3
Čas izdaje: 2012
DOI: 10.1016/j.ijhm.2011.12.007
ID: 1434746