Povzetek
V prispevku proučujemo odnose med komponentami storitve dopolnilno prostovoljno zdravstveno zavarovanje (DPZZ), ki jim uporabniki pripisujejo različno vlogo. Raziskovalni model s štirimi konstrukti (pomembnost kakovosti, dodatnih kritij, cenovnih popustov storitve dpzz in ugleda zavarovalnice) in indikatorjem pomembnost zavarovalne premije dpzz smo preverili z modeliranjem strukturnih enačb (SEM) na vzorcu 300 slovenskih uporabnikov storitve DPZZ. Ugotovili smo, da se pomen komponente storitve DPZZ (zavarovalna premija), ki ji ga pripisujejo uporabniki, kaže v zaznani pomembnosti drugih komponent storitve DPZZ (dodatna kritja, kakovost, cenovni popusti in ugled zavarovalnice).
Ključne besede
storitve;zdravstveno zavarovanje;prostovoljno zdravstveno zavarovanje;komponente zavarovalne storitve;zavarovalnice;
Podatki
Jezik: |
Slovenski jezik |
Leto izida: |
2013 |
Tipologija: |
1.01 - Izvirni znanstveni članek |
Organizacija: |
UM EPF - Ekonomsko-poslovna fakulteta |
UDK: |
368:338.46 |
COBISS: |
1536145092
|
ISSN: |
1854-4231 |
Matična publikacija: |
Management
|
Št. ogledov: |
760 |
Št. prenosov: |
67 |
Ocena: |
0 (0 glasov) |
Metapodatki: |
|
Ostali podatki
Sekundarni jezik: |
Angleški jezik |
Sekundarni naslov: |
Perceived relationships among components of insurance service for users of complementary health insurance service |
Sekundarni povzetek: |
This article explores the relationship between the components of the services provided by complementary voluntary health insurance (CVHI), to which users ascribe different levels of importance. Research model that consists of four constructs (importance of quality service, additional coverage, price discounts of CVHI and insurance company reputation) and an indicator of the importance of insurance premium of CVHI was tested with structural equation modelling (SEM) on the sample of 300 Slovenian users of CVHI. Our findings show that – according to the users – the importance of the component of CVHI service (insurance premium) is reflected in the perceived importance of other components of CVHI (additional coverage, quality, price discounts and insurance
company reputation). |
Sekundarne ključne besede: |
services;insurance;components of health insurance services;voluntary health insurance;insurance companies; |
URN: |
URN:NBN:SI |
Vrsta dela (COBISS): |
Znanstveno delo |
Strani: |
str. 291-307, 359 |
Letnik: |
ǂLeto ǂ8 |
Zvezek: |
ǂšt. ǂ4 |
Čas izdaje: |
zima 2013 |
ID: |
9103593 |