(diplomsko delo)
Jasmina Pišotek (Avtor), Klavdija Čuček-Trifkovič (Mentor)

Povzetek

Izhodišča, namen: Asertivna komunikacija oz. asertivnost je ena najpomembnejših veščin medicinskih sester na delovnem mestu, še posebej za zmanjševanje vsakodnevnih napetosti, reševanje konfliktov, gradnjo učinkovitih odnosov med timi zdravstvene nege in zagotavljanje kakovostne zdravstvene nege. Namen diplomskega dela je bil predstaviti asertivno komunikacijo, opisati njen pomen v zdravstveni negi in ugotoviti uporabo le te za reševanje konfliktov v zdravstveni negi. Raziskovalne metode: Uporabili smo deskriptivno in kvantitativno metodo raziskovanja. Rezultate smo pridobili s pomočjo ankete oz. strukturiranega vprašalnika. Vključili smo 50 naključno izbranih diplomiranih medicinskih sester/zdravstvenikov ali tehnikov zdravstvene nege, zaposlenih na kirurškem področju ter v domu za ostarele. Rezultate smo računalniško obdelali in jih grafično prikazali s pomočjo programov Excel 2013, Microsoft office word 2013 ter IBM SPSS Statistics 22. Rezultati: Vrnjenih smo dobili vseh 50 anketnih vprašalnikov, od tega je bilo 46 (92%) anketirancev ženskega spola in 4 (8%) moškega. Ugotovili smo, da je večina, 31 (62%), anketirancev preobremenjenih, vendar se jih kljub temu kar 41 (82%) vede asertivno. Ugotovili smo tudi, da se asertivnost glede na področje dela ne razlikuje. Diskusija in zaključek: Ugotovili smo, da zdravstveni delavci asertivnost relativno dobro poznajo in jo v veliki meri tudi uporabljajo. Menimo, da bi z rednim izvajanjem treningov asertivnosti v kliničnem okolju lahko dosegali še višjo kakovost zdravstvene nege, manj konfliktov, posledično tudi boljše medosebne odnose ter višjo stopnjo zadovoljstva pri delu zaposlenih v zdravstveni negi. To bi prav tako občutili tudi pacienti.

Ključne besede

asertivnost;komunikacija;komunikacijske tehnike;nesporazumi v zdravstvu;medicinske sestre;zmanjšanje stresa na delovnem mestu;medosebni odnos;

Podatki

Jezik: Slovenski jezik
Leto izida:
Tipologija: 2.11 - Diplomsko delo
Organizacija: UM FZV - Fakulteta za zdravstvene vede
Založnik: [J. Pišotek]
UDK: 316.77:616-083(043.2)
COBISS: 2438564 Povezava se bo odprla v novem oknu
Št. ogledov: 1454
Št. prenosov: 472
Ocena: 0 (0 glasov)
Metapodatki: JSON JSON-RDF JSON-LD TURTLE N-TRIPLES XML RDFA MICRODATA DC-XML DC-RDF RDF

Ostali podatki

Sekundarni jezik: Angleški jezik
Sekundarni naslov: Use of assertive communication to solve conflicts in nursing
Sekundarni povzetek: Starting points, purpose: Assertive communication or assertiveness is one of the most important skills that nurses have at their workplace, because it reduces everyday tension, resolves conflicts, builds effective relations among health care teams and ensures quality health care. The aim of the degree paper is to present assertive communication, describe its purpose in health care and to find out its usage in solving conflicts in health care. Research methods: Descriptive and quantitative research methods have been used in our research for this degree paper. The results were acquired with a structured questionnaire. The survey consisted of 50 randomly chosen qualified nurses or health care technicians who work in surgery or in nursing homes. The results were processed and graphically presented with programs such as Excel 2013, Microsoft Office Word 2013 and IBM SPSS Statistics 22. Results: From 50 interviewees, 46 (92%) were females and 4 (8%) were males. We have found out that the majority of interviewees, which is 31 (62%), are overloaded. Despite the overload, 41 (82%) of them are assertive. We have also found out that assertiveness does not change from one field of work to the other. Discussion and conclusion: We can establish the fact that health care workers are very well familiar with assertiveness and that they also quite often use it. We believe that regular assertiveness courses in the clinical environment could help elevate health care standards, resolve conflicts, improve interpersonal relations and achieve a higher level of satisfaction among workers in health care. Patients would also gladly appreciate all mentioned.
Sekundarne ključne besede: assertiveness;communication;communication techniques;misunderstandings in health care;nurses;reduction of stress at the workplace;interpersonal relationship;
URN: URN:SI:UM:
Vrsta dela (COBISS): Diplomsko delo/naloga
Komentar na gradivo: Univ. v Mariboru, Fak. za zdravstvene vede
Strani: IV, 40 f., 16 f. pril.
ID: 10956000