diplomsko delo
Denis Šušmelj (Avtor), Mojca Divjak (Recenzent), Franc Rojko (Mentor)

Povzetek

Uvod: Mobing, konflikti, slaba komunikacija in s tem v povezavi kvaliteta medosebnih odnosov so nabor vprašanj, ki se postavljajo v vsaki delovni skupini. Medosebni odnosi so izrednega pomena, saj se z njimi srečujemo v vseh obdobjih življenja. Mobing oziroma psihično nasilje se dogaja med posameznikom ali skupino oseb nad trpinčenim ali žrtvijo praviloma v daljšem časovnem obdobju. Konflikti označujejo nesoglasja med dvema ali več posamezniki z različnimi mnenji in različnimi cilji. Namen: Namen in cilj diplomskega dela je raziskati mobing in konflikte v poklicni skupini zobotehnik, laboratorijski zobni protetik ter ugotoviti prepoznavnost, prisotnost, obvladovanje in morebitno reševanje obeh tako v javnem kot v zasebnem sektorju. Ugotoviti smo želeli vpliv na medosebne odnose med sodelavci, na kvaliteto dela in na odnos do drugih poklicnih skupin. Povzetke ugotovitev smo predstavili v zaključnem delu diplomskega dela. V uvodnem delu bomo izhajali iz obstoječe pisne strokovne literature in literature, najdene na spletu. V rezultatih smo uporabili in obdelali anketni vprašalnik. Metode dela: Opravili smo anketo tako v javnih zavodih kot tudi pri zasebnikih v Logatcu, Postojni, Cerknici, Vrhniki, Horjulu, Idriji, Žireh, torej zobnih laboratorijih občin Osrednjeslovenske regije. Raziskavo smo opravili na podlagi 12 anket (polovica od 24 razposlanih oziroma vročenih), ki je bila anonimna in prostovoljna. Izvajali smo jo od novembra 2017 do marca 2018. Rezultati: Po anketi, konflikti, ki so mnogokrat neizbežni, imajo tudi pozitiven učinek – več mnenj, boljše delo, več inovativnosti, posledično pa omogočajo tudi priložnost tako za posameznikovo in za skupno osebnostno rast. Mobing je praviloma zaznan tako zgodaj, da posledice na zdravju posameznika niso ugotovljene, zato tudi ni ugotovljenih posledic za organizacijo kot tudi ne za delovno skupino ter širše družbeno okolje. Največkrat ga izvaja nadrejeni. Razprava in zaključek: Uspešni timi v zobozdravstvu so lahko ključ do dobrih medosebnih odnosov med sodelavci. Bistveno je, da posamezniki prepoznajo morebitni mobing, konflikte, pozitivno komunicirajo ter tako preprečijo nadaljnji negativni razvoj dogodkov ali neprijetnih situacij. Pozitivna je ugotovitev, da so konflikti lahko tudi priložnost za boljše delo, boljše odnose ter posledično boljšo organizacijsko klimo. Smiselno bi bilo uvesti letne razgovore z zaposlenimi.

Ključne besede

diplomska dela;laboratorijska zobna protetika;delovno mesto;psihično nasilje;mobing;konflikti;komunikacija;timsko delo;medosebni odnosi;

Podatki

Jezik: Slovenski jezik
Leto izida:
Tipologija: 2.11 - Diplomsko delo
Organizacija: UL ZF - Zdravstvena fakulteta
Založnik: [D. Šušmelj]
UDK: 616.31
COBISS: 5517675 Povezava se bo odprla v novem oknu
Št. ogledov: 786
Št. prenosov: 421
Ocena: 0 (0 glasov)
Metapodatki: JSON JSON-RDF JSON-LD TURTLE N-TRIPLES XML RDFA MICRODATA DC-XML DC-RDF RDF

Ostali podatki

Sekundarni jezik: Angleški jezik
Sekundarni naslov: Appearances of mobing [!] and conflicts in a dentist's laboratory
Sekundarni povzetek: Introduction: Mobbing, conflicts, communication and in connection with all these the quality of interpersonal relationships are the questions, which are set in every working group. Interpersonal relationships are very important because we meet with them in every period in life. Mobbing or psychological violence happens between an individual or a group of people over the tortured or victim generally for a longer period of time. Conflicts mark misunderstandings between two or more individuals with different opinions and goals. Purpose: The purpose and goal of the diploma thesis has been to research mobbing and conflicts in the occupational group of dental technicians, lab dental prosthetics, and to find out the recognition, appearance, mastery and possible solving of both in public and private sector. We wanted to find out about the influence to interpersonal relationships among co-workers, quality of work, and relationships to other occupational groups. The findings of our research has bene presented in the final part of the diploma thesis. In the introduction, we originate from the existing written expert literature and the sources online. We have used and processed a questionnaire with the data we got with the research. Methods of work: We have done a questionnaire in public institutions as well as private offices in Logatec, Postojna, Cerknica, Vrhnika, Horjul, Idrija, Žiri (dental labs of the municipalities in the central Slovenian region. We have done a research based on 12 questionnaires (half of 24 sent or handed), which were anonymous and voluntary. We executed the research from November 2017 to March 2018. Results: Frequently, we cannot avoid conflicts. However, they can also have positive effect, such as more opinions, better work, more innovative ideas; consequentially, they also enable possibilities for individual and group personal growth. Mobbing is usually notices so early that the consequences for individual's health are not reported, therefore, there are no found consequences for the organization, work group, and wider social environment. Most of the time, the superior is the one who executes it. Discussion and conclusion: Successful teams in dental care can be the key to good interpersonal relationships among the co-workers. It is essential that the individuals recognise possible mobbing activities, conflicts, positive communication among them, and prevent further negative development of the events or unpleasant situations. It is positive to find out that conflicts can be an opportunity for better work, better relationships, and consequentially better organizational climate. It would be reasonable to introduce yearly interviews with the employees.
Sekundarne ključne besede: diploma theses;laboratory dental prosthetics;workplace;psychological violence;mobbing;conflicts;communication;teamwork;interpersonal relationships;
Vrsta dela (COBISS): Diplomsko delo/naloga
Študijski program: 0
Komentar na gradivo: Univ. v Ljubljani, Zdravstvena fak., Oddelek za protetiko
Strani: 35 str., [13] str. pril.
ID: 10979499