Zadovoljstvo žrtev nasilja v družini s prvimi posredovalci

magistrsko delo

Rok Svetič (Avtor), Kaja Prislan (Mentor), Branko Lobnikar (Komentor)

Povzetek

Nasilje v družini sodi med razširjeno družbeno problematiko, ki pa v veliki meri ostaja prikrito. Žrtve viktimizacije pogosto ne prijavijo, zato uradna statistika ne omogoča vpogleda v realno stanje razširjenosti tovrstne kriminalitete. Pregled literature kaže, da je pripravljenost žrtev poročati o viktimizaciji med drugim odvisna tudi od ustreznosti obravnave, ki jo žrtve prejmejo ob prijavi. Za spodbujanje pripravljenosti žrtev nasilja v družini prijaviti viktimizacijo je zato pomembno razumeti žrtvina stališča o tem, kaj od prvih posredovalcev pričakujejo in katere vrste pomoči potrebujejo. Pretekle raziskave so se večinoma osredinjale na analizo odnosov med policisti in žrtvami nasilja v družini, medtem ko primanjkuje študij, ki bi preučile zaznano kakovost celotne obravnave, ki vključuje tudi delo drugih deležnikov. Namen magistrskega dela je zato analizirati zadovoljstvo žrtev nasilja v družini z delom in obravnavo, ki so jo prejele od različnih prvih posredovalcev (policija, centri za socialno delo, zdravstvene službe, sodišča, nevladne organizacije in varne hiše) v Sloveniji. Skladno s tem je bila izvedena raziskava med žrtvami nasilja v družini, nastanjenimi v varnih hišah po Sloveniji. Izsledki potrjujejo ugotovitve dozdajšnjih raziskav, ki kažejo, da obravnava žrtev, ki jo opravijo prvi posredovalci, pomembno vpliva na pripravljenost žrtev prijavljati nasilje pristojnim organom. Žrtve nasilja v družini navadno težko sprejmejo odločitev za prijavo; pogosto se za to odločijo šele po daljšem časovnem obdobju viktimizacije. Žrtve so z delom prvih posredovalcev na splošno zadovoljne; najmanj so zadovoljne z delom sodišč, najbolje pa ocenjujejo delo uslužbencev varnih hiš. Izsledki kažejo tudi, da je žrtvina zaznava ocene dela policistov povezana z zaznano usposobljenostjo, s profesionalnostjo in z razumevanjem policistov. Gre za eno redkih tovrstnih raziskav v Sloveniji, ki preučuje zaznano kakovost obravnave žrtev nasilja v družini, ki jo opravijo različni deležniki. Izsledki so uporabni za načrtovanje izboljšav dela prvih posredovalcev glede izboljševanja odnosov z žrtvami nasilja v družini skladno z njihovimi pričakovanji in s spodbujanjem pripravljenosti žrtev prijaviti viktimizacijo.

Ključne besede

nasilje;nasilje v družini;žrtve;obravnava;prvi posredovalci;kakovost dela;Slovenija;magistrska dela;

Podatki

Jezik:	Slovenski jezik
Leto izida:	2020
Tipologija:	2.09 - Magistrsko delo
Organizacija:	UM FVV - Fakulteta za varnostne vede
Založnik:	[R. Svetič]
UDK:	343.988(043.2)
COBISS:	32651779
Št. ogledov:	538
Št. prenosov:	75
Ocena:	0 (0 glasov)
Metapodatki:

Ostali podatki

Sekundarni jezik:	Angleški jezik
Sekundarni naslov:	Victims' satisfaction of domestic violence with first responders
Sekundarni povzetek:	Although it remains largely hidden, domestic violence is one of the widespread social problems nowadays. As victims often do not report victimisation, official statistics cannot provide insight into the real extent of this type of crime. A review of the literature shows that the victims' willingness to report victimisation depends, among other, on the adequacy of the treatment received upon reporting. It is important to understand the victims' expectations from first responders and what kind of assistance they need in order to encourage them to report victimisation. Past research has mostly focused on analysing the relationship between police officers and victims of domestic violence, while there is a lack of studies regarding the quality of the overall victims’ treatment, which includes the work of other first responders. The purpose of the master's thesis is therefore to analyse the satisfaction of victims of domestic violence with work and treatment they received from various first responders (police, social work centres, health services, courts, NGOs and safe houses) in Slovenia. Accordingly, a survey was conducted among victims of domestic violence that were accommodated in safe houses in Slovenia. The results confirm the findings of previous research, which show that the treatment of victims by first responders has a significant impact on the victims' willingness to report violence to the authorities. Victims of domestic violence usually find it difficult to make a decision to report the victimisation, they often decide to do so only after a long period of victimisation. Victims are generally satisfied with the work of first responders; they are least satisfied with the work of the courts and most with the work of safe houses. The results also show that the victims' perception of police officers’ quality of work is related to the perceived competence, professionalism and understanding of police officers. This is one of the few researches in Slovenia, which examined victims’ perceptions on quality of work and treatment provided by various first respondents. The results are useful for planning improvements in the work of first responders to develop relationships with victims of domestic violence according to their expectations and to encourage victims' willingness to report victimisation.
Sekundarne ključne besede:	domestic violence;victims;treatment;first responders;quality of work;Slovenia;
Vrsta dela (COBISS):	Magistrsko delo/naloga
Komentar na gradivo:	Univ. v Mariboru, Fak. za varnostne vede, Ljubljana
Strani:	V, 69 str.
ID:	12076693