diplomsko delo
Nika Gerold (Avtor), Sergej Težak (Mentor)

Povzetek

Javni potniški promet je ena izmed starejših oblik transporta potnikov. Da bi povečali njegovo uporabnost, moramo zagotoviti zadostno raven kakovosti storitve. V diplomskem delu smo najprej predstavili standard kakovosti, po katerem smo izdelali orodje za ugotavljanje kakovosti po metodi direktnega merjenja v mestnem prometu Maribor. Nato smo predstavili podjetje, katerega smo uporabili za preizkus naših metod merjenja kakovosit. Izdelali smo tri različne metode direktnega merjenja in jih na terenu tudi preizkusili. Predstavili smo rezultate ter opisali možnosti za preverjanje in izboljšanje kakovosti v mestnem prometu Maribor.

Ključne besede

kakovost;merjenje kakovosti;DPM;avtobusni promet;diplomske naloge;

Podatki

Jezik: Slovenski jezik
Leto izida:
Tipologija: 2.11 - Diplomsko delo
Organizacija: UM FGPA - Fakulteta za gradbeništvo, prometno inženirstvo in arhitekturo
Založnik: [N. Gerold]
UDK: 656.1.025.2(043.2)
COBISS: 63117315 Povezava se bo odprla v novem oknu
Št. ogledov: 352
Št. prenosov: 33
Ocena: 0 (0 glasov)
Metapodatki: JSON JSON-RDF JSON-LD TURTLE N-TRIPLES XML RDFA MICRODATA DC-XML DC-RDF RDF

Ostali podatki

Sekundarni jezik: Angleški jezik
Sekundarni naslov: Development of tools for measuring quality using method of direct performance measures in Maribor's public transportation
Sekundarni povzetek: Public transport is one of the older forms of passenger transport. In order to increase its usability, we need to ensure a sufficient level of service quality. In this diploma, first the quality standard was presented, according to which a tool for determining the quality in urban transport service in Maribor by the method of direct measurement was developed. Then the company used to test our quality measurement methods was introduced. Three different methods of direct measurement were developed and tested in the field. The results were presented and the possibilities for controlling and improving the quality of urban transport service in Maribor were described.
Sekundarne ključne besede: quality;measuring quality;DPM;bus service;
Vrsta dela (COBISS): Diplomsko delo/naloga
Komentar na gradivo: Univ. v Mariboru, Fak. za gradbeništvo, prometno inženirstvo in arhitekturo, Prometno inženirstvo
Strani: X, 36 f.
ID: 12651984