The steps of Slovenian organisations on the way to business excellence

Boštjan Gomišček (Avtor), Anja Pibernik (Avtor)

Povzetek

This research was carried out among the winners of the Slovenian business excellence prize (PRSPO), finalists and those who received special diplomas as a recognition level reached by applicants in implementing the business excellence model. Based on the findings of the research, we defined eight steps that organizations can consider as a guide on the path towards excellence. The purpose of the study was to examine how the previous winners of the PRSPO began their journey towards excellence, which were the key factors, what problems they encountered and how they managed to win the diploma or award. The analysis of the survey showed that the ISO 9001 standard is considered a first step towards the Slovenian business excellence award - in fact, it is a prerequisite for further improvements in the organization. The second step involves top management commitment and support for the introduction of excellence into business processes. The top management, in cooperation with all the employees, defines the areas for improvement and also confirms the method of implementation, both conceptually and financially. It is also necessary to take environmental aspects into consideration, which is provided by a third step along with the introduction of the ISO 14001. Once an organization defines the processes, it begins to introduce the business excellence model in the fourth step and carries out the self-assessment process. The key opportunities for improvement identified by the self-assessment process are further introduced in the business. In doing so, the organization can use various quality management approaches (the fifth step) and the first application for the PRSPO. In the sixth step, the organization encourages its employees to follow continuous education and innovation and, in the seventh step, participates again in the competition for the Slovenian business excellence award. As the required business excellence level is achieved, the organization receives the award for business excellence (PRSPO).

Ključne besede

business excellence;EFQM excellence model;Slovenian business excellence prize;quality management approaches;

Podatki

Jezik:	Angleški jezik
Leto izida:	2011
Tipologija:	1.01 - Izvirni znanstveni članek
Organizacija:	UM FOV - Fakulteta za organizacijske vede
Založnik:	Moderna organizacija
UDK:	005.336.3
COBISS:	6918163
ISSN:	1318-5454
Matična publikacija:	Organizacija
Št. ogledov:	451
Št. prenosov:	86
Ocena:	0 (0 glasov)
Metapodatki:

Ostali podatki

Sekundarni jezik:	Slovenski jezik
Sekundarni naslov:	Koraki slovenskih organizacij proti poslovni odličnosti
Sekundarni povzetek:	Med desetimi dobitniki Priznanja RS za poslovno odličnost (PRSPO), finalisti ter dobitniki posebne diplome za razpoznaven napredek pri uvajanju modela poslovne odličnosti je bila izvedena raziskava, na podlagi katere smo definirali osem korakov, ki jih organizacije lahko upoštevajo kot vodilo na poti proti odličnosti. Namen raziskave je bil ugotoviti, na kakšen način so dosedanji dobitniki PRSPO začeli svojo pot k odličnosti, kateri dejavniki so bili po njihovem mnenju ključni in kako jim je uspelo osvojiti diplomo oziroma priznanje. Raziskava je pokazala, da je standard ISO 9001 prvi korak na poti k PRSPO, pravzaprav je predpogoj za nadaljnje izboljševanje v organizaciji. Drugi korak je zavezanost in podpora vodstva k odličnemu poslovanju. Vodstvo, v sodelovanju z vsemi zaposlenimi, definira področja, ki jih je potrebno izboljšati in tudi potrdi način izvedbe, tako idejno kot tudi finančno. Pri tem mora upoštevati tudi okoljevarstvene vidike, ki jih predvideva tretji korak z uvedbo standarda ISO 14001. Potem, ko organizacija definira procese, začne v četrtemi koraku z uvajanjem modela poslovne odličnosti ter s postopkom samoocenjevanja. Ključne možnosti za izboljšave, ki jih prepozna s samoocenjevalnim postopkom, tudi uvede v poslovanje. Pri tem si lahko pomaga z različnimi pristopi managementa kakovosti (peti korak) ter z oddajo prve vloge za priznanje. V šestem koraku organizacija spodbuja zaposlene k stalnemu izobraževanju in inovativnosti ter v sedmem koraku ponovno sodeluje za PRSPO. Ko doseže zahtevano stopnjo odličnosti poslovanja, priznanje tudi prejme (osmi korak).
Sekundarne ključne besede:	poslovna odličnost;model odličnosti EFQM;PRSPO;pristopi managementa kakovosti;
URN:	URN:NBN:SI:doc-I1ZPCAZN
Vrsta dela (COBISS):	Znanstveno delo
Strani:	str. 153-165
Letnik:	Let. 44
Zvezek:	št. 5
Čas izdaje:	2011
DOI:	10.2478/v10051-011-0016-7
ID:	1728530