Kako komunicirajo uspešni managerji

diplomsko delo visokošolskega strokovnega študija Varnost in policijsko delo

Natalija Kamenšek (Avtor), Teodora Ivanuša (Mentor)

Povzetek

Komunikacija je prisotna vsepovsod okoli nas, brez nje se enostavno ne da živeti. To velja tako za službo in poklic kot tudi za zasebno ter družabno življenje. Že v mladosti se naučimo sporazumevanja, komuniciranja, sporočanja in sprejemanja, nadaljujemo v šoli, ter kasneje ob poklicnem delu. Poslovno komuniciranje je namenjeno postavljanju in doseganju ciljev organizacije. Za uspešne managerje je sporazumevanje ključ do uspešne učinkovitosti in uspešnosti. Organizacijsko komuniciranje lahko poteka navzven (eksterno komuniciranje), ko organizacija komunicira s svojim okoljem; lahko pa poteka tudi znotraj organizacije (interno komuniciranje), takrat govorimo o komuniciranju znotraj organizacije. Managerji imajo zelo pomembno vlogo pri komuniciranju med različnimi ravnmi v organizaciji in pri komuniciranju med organizacijami. Zato mora vsak dober manager poznati komunikacijski proces, biti seznanjen z načini uspešnega komuniciranja in biti sposoben opaziti primeren trenutek za spremembe v poslovnem komuniciranju. Diplomsko delo je razdeljeno na štiri dele. V prvem delu predstavljamo predmete in cilje diplomskega dela ter vprašanja in metode. V drugem delu primerjamo komunikacijske sposobnosti domačih in tujih managerjev. V naslednjem, tretjem delu, se osredotočimo na pomen poslovnega komuniciranja in komunikacijskega procesa, kjer pogledamo ovire pri komuniciranju, do katerih lahko pride v komunikacijskem procesu, ter kako le-te premagamo. Zanimajo nas vrste, načini in metode komuniciranja, ter način kako managerji komunicirajo v organizaciji in z okoljem. V tem poglavju se osredotočimo tudi na vlogo managerjev v komunikacijskem procesu ter na naloge in lastnosti uspešnih managerjev. Zadnji, empirični del naloge bomo opravili s pomočjo poslovnega intervjuja ter zapisali ugotovitve.

Ključne besede

management;managerji;komuniciranje;poslovno komuniciranje;diplomske naloge;

Podatki

Jezik:	Slovenski jezik
Leto izida:	2013
Tipologija:	2.11 - Diplomsko delo
Organizacija:	UM FVV - Fakulteta za varnostne vede
Založnik:	N. Kamenšek]
UDK:	005(043.2)
COBISS:	2731498
Št. ogledov:	1025
Št. prenosov:	92
Ocena:	0 (0 glasov)
Metapodatki:

Ostali podatki

Sekundarni jezik:	Angleški jezik
Sekundarni povzetek:	Communication is present all around us. We simply cannot live without it. This applies both to work and profession, as well as private and social life. At a young age, we already learn to communicate, convey and receive messages, we continue in school and later in the occupation. Business communication is intended for setting and achieving the goals of the organization. For successful managers, communication is the key to a successful efficiency and effectiveness. Organizational communication can take place on the outside (external communication), when the organization interacts with its environment; it may also take place within the organization (internal communication), we are talking about communication within the organization. Managers play a very important role in the communication between different levels of the organization and in communication between organizations. Therefore, any good manager must be familiar with the communication process, has to be acquainted with the methods of effective communication and has to be able to see the appropriate moment for changes in the business communication. Diploma thesis is divided into four parts. The first part presented the objects and goals of the thesis, as well as issues and methods. In the second part we compared the communication skills of domestic and foreign managers. In the following, third part, we focused on the importance of business communication and the communication process, where we looked at the barriers that may occur within communication in the communication process, and how we can overcome these. We were also interested in the types, methods and ways of communication, how to communicate with managers in the organization and the environment. In this chapter we focused on the role of managers in the communication process and the functions and characteristics of successful managers. The last, empirical part of the thesis was carried out with the help of a business interview and written comments.
URN:	URN:SI:UM:
Vrsta dela (COBISS):	Diplomsko delo/naloga
Komentar na gradivo:	Univ. v Mariboru, Fak. za varnostne vede, Ljubljana
Strani:	56 str.
ID:	8728351