Zadovoljstvo zaposlenih v trgovskem centru podjetja X

diplomsko delo visokošolskega strokovnega študija Organizacija in management kadrovskih in izobraževalnih procesov

Sanela Halilagić (Avtor), Mojca Bernik (Mentor)

Povzetek

Zadovoljstvo zaposlenih je eden izmed najpomembnejših dejavnikov za vsako uspešno podjetje. Zadovoljni zaposleni opravljajo delo kvalitetno, dosegajo cilje, s tem pa dvigujejo ugled podjetja in doprinesejo k dobičku. Zelo pomembno je, da se v svojem delovnem okolju počutijo dobro in da so zadovoljni, saj bodo le tako lahko uspešni pri svojem delu, samo podjetje pa bo tako dosegalo le najboljše rezultate. Ker trenutno živimo v času gospodarske krize je vse manj zadovoljnih zaposlenih v podjetjih. Ljudje so vse manj zadovoljni z delom, saj jim podjetje ne nudi več primernih sredstev za opravljanje dela, s strani vodstva se izvaja pritisk nad zaposlene, ni zadosti motivacijskih dejavnikov, ki bi spodbudili človekovo zadovoljstvo na delovnem mestu, kar pa je lahko vzrok za slabo in neustrezno opravljanje dela, zamujanje in izostajanje z dela in celo odpoved delovnega razmerja. V diplomski nalogi smo se dotaknili zadovoljstva zaposlenih v trgovskem centru podjetja X. V teoretičnem delu smo opredelili pojem zadovoljstva zaposlenih, predstavili oblike ter dejavnike, ki vplivajo nanj. Ti so delovni čas, delovno okolje, odnosi med nadrejenimi in podrejenimi, možnost napredovanja, plača in nagrajevanje, pohvale, graje, varnost zaposlitve ter varnost pri delu. Posledica nezadovoljstva zaposlenih pa sta lahko absentizem in fluktuacija. V nadaljnjem teoretičnem delu smo predstavili vrste in vzroke danih dejavnikov. V empiričnem delu smo predstavili konkretno podjetje s kadrovsko strukturo zaposlenih, nato smo izračunali stopnjo absentizma in fluktuacije za zadnja štiri leta, temu pa je sledila raziskava, s katero smo ugotavljali vzroke za visok % fluktuacije. Z rezultati raziskave smo ugotovili, da večino nezadovoljstva med zaposlenimi povzroča plača, delovni čas med vikendi ter slaba možnost napredovanja, večina zaposlenih pa je zadovoljnih z odnosom, ki ga imajo s sodelavci, nekateri tudi z vodstvom. Na podlagi pridobljenih rezultatov raziskave smo podali predloge in poskušali najti ustrezne izboljšave trenutnega stanja.

Ključne besede

zadovoljstvo zaposlenih;napredovanje;absentizem;

Podatki

Jezik:	Slovenski jezik
Leto izida:	2014
Tipologija:	2.11 - Diplomsko delo
Organizacija:	UM FOV - Fakulteta za organizacijske vede
Založnik:	[S. Halilagić]
UDK:	331.108
COBISS:	7336979
Št. ogledov:	960
Št. prenosov:	85
Ocena:	0 (0 glasov)
Metapodatki:

Ostali podatki

Sekundarni jezik:	Angleški jezik
Sekundarni naslov:	EMPLOYEE SATISFACTION IN SHOPING MALL COMPANY X
Sekundarni povzetek:	The satisfaction of the employees is one of the most important factors in every successful company. Happy employees do their job with quality, they achieve many goals and so raise the reputation and contribute to the profit of the company. It is very important that they feel good and satisfied in their working environment , because only that helps them being successful by the work they do and that is how company itself can achieve only the best results. We currently live in a time of economic crisis which is the reason for less and less happy employees in the companies. People are becoming less content with their work, because the company is not offering the right working resources, there is a lot of pressure made on them by the leadership of the company, there are not enough motivational factors, which would encourage the satisfaction on the workplace, which represents the reason for bad and inappropriate working process, delaying, ditching of work and even dismissal. In the thesis we spoke about the satisfaction of the employees in the shopping center of the X company. In the theoretical part we have defined the concept of the satisfaction of the employees and introduced the forms and factors which affect it. Those are working time, working environment, relations between superiors and subordinates, chance of promotion, pay and rewarding system, compliments, criticism, safety of the employment and work. The result of dissatisfaction can be absenteeism and fluctuation. In the following theoretical part we have introduced the forms and reasons of the given factors. In the empirical part we have introduced the particular company with staff structure of the employees and then calculated the rate of the absenteeism and fluctuation for the last four years. This was followed by the research, where we wanted to determine the reasons of high percentage of the fluctuation. The results show that most of the dissatisfaction among the employees is caused by payment, working time during weekends and bad chance of promotion, however most of the employees are satisfied with the relationship between them and co-workers, some of them even with the leadership of the company. Based on given results of the research we have given some suggestions and tried to find appropriate improvements of the current condition.
Sekundarne ključne besede:	the satisfaction of the employees;promotion;absenteeism;factors of satisfaction;fluctuation ;
URN:	URN:SI:UM:
Vrsta dela (COBISS):	Diplomsko delo
Komentar na gradivo:	Univ. v Mariboru, Fak. za organizacijske vede
Strani:	66 f.
ID:	8730313