diplomsko delo visokošolskega strokovnega študija Organizacija in management delovnih procesov
Povzetek
Poslovno okolje se nenehno spreminja, zato so potrebne nenehne izboljšave v vseh procesih delovanja neke organizacije. Cilj diplomskega dela je bil ugotoviti obstojnost praškastih lakov proti koroziji treh različnih dobaviteljev v proizvodnem podjetju, ki smo jih testirali v slani komori in je v skladu s SIST EN ISO 9227. Rezultati testiranja bodo uporabljeni kot pomoč nabavi pri oceni dobaviteljev praškastih lakov.
V teoretičnem delu smo spoznali pomen storitev in njihovo kakovost, postopek prašnega lakiranja kot storitev ter metodologijo testiranja po SIST EN ISO 9227 – NSS test. Spoznali smo, da morajo biti storitve opravljene kakovostno, organizacije, ki omogočajo storitve, pa morajo svoje delo opraviti tako, da bodo z delovanjem zadovoljile ali presegle pričakovanja kupcev ter si tako pridobile njihovo zaupanje in zvestobo.
V praktičnem delu diplomskega dela smo po izvedbi testa v slani komori, ki je v skladu s SIST EN ISO 9227, ocenili rezultate po mednarodnih standardih, ki veljajo za lakirane površine. Ugotovili smo, da med dobavitelji praškastih lakov ni zaznati odstopanj po 240 urah izpostavitve v slani komori. Tako lahko sklepamo, da imajo praškasti laki različnih dobaviteljev enakovredno oceno glede obstojnosti, če upoštevamo rezultate testiranja. Možnost nadaljnjih raziskav na področju obstojnosti praškastih lakov proti koroziji bi lahko nadaljevali v dveh smereh. Prva smer bi lahko bila, da bi podaljšali čas testiranja v slani komori in bi tako lahko dobili podrobnejše rezultate obstojnosti praškastih lakov različnih dobaviteljev. Druga smer raziskovanja bi lahko bilo testiranje polakiranih testnih ploščic, ki so predobdelane z različnimi kemičnimi preparati različnih ponudnikov, ki so namenjeni za prašno lakiranje.
Ključne besede
storitve;kakovost;prašno lakiranje;
Podatki
Jezik: |
Slovenski jezik |
Leto izida: |
2016 |
Tipologija: |
2.11 - Diplomsko delo |
Organizacija: |
UM FOV - Fakulteta za organizacijske vede |
Založnik: |
[B. Borovnik] |
UDK: |
005.336.3 |
COBISS: |
7835155
|
Št. ogledov: |
2425 |
Št. prenosov: |
271 |
Ocena: |
0 (0 glasov) |
Metapodatki: |
|
Ostali podatki
Sekundarni jezik: |
Angleški jezik |
Sekundarni naslov: |
Salt spray test according to the ISO 9227 standard as a tool for assessingthe quality of powder coatings in the production company |
Sekundarni povzetek: |
Business environment is constantly changing that is why improvements are needed in all operation processes of an organization. The aim of this graduation thesis was to establish the stability of anti-corrosive powder coatings that are supplied by three different providers. All three coatings were tested in a salt spray test chamber according to SIST EN ISO 9227. Testing results will serve as a reference point in the evaluation of the supplied powder coatings.
In the theoretical part of this graduation thesis the importance of the services and their quality are presented as well as the coating process and the testing methodology according to SIST EN ISO 9227 – NSS-test. The conclusion was reached that all provided services must be of high quality and that organizations must satisfy or even excel costumer’s expectations and therefore win their trust and loyalty.
In the practical part of the graduation thesis a test was carried out in the salt spray test chamber according to SIST EN ISO 9227 and results were evaluated according to international standards for surface coating. It was discovered that after being exposed for 240 hours in a salt spray test chamber the three different coatings showed no deviations. According to the results all three products have the same stability quality. Further research could be conducted on the stability of anti-corrosive coatings. One option is to extend the testing period in the salt spray test chamber, so that more accurate data regarding the stability of different coatings could be acquired. The second option is to conduct a test on coated testing tiles that were pretreated with different chemical preparations produced by different suppliers and used for powder coating. |
Sekundarne ključne besede: |
services;quality;powder coating;salt spray test chamber;SIST EN ISO 9227; |
URN: |
URN:SI:UM: |
Vrsta dela (COBISS): |
Diplomsko delo |
Komentar na gradivo: |
Univ. v Mariboru, Fak. za organizacijske vede |
Strani: |
51 f. |
ID: |
9168205 |