Jezik: | Slovenski jezik |
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Leto izida: | 2016 |
Tipologija: | 2.11 - Diplomsko delo |
Organizacija: | UM FOV - Fakulteta za organizacijske vede |
Založnik: | [B. Rezar] |
UDK: | 005.336.3 |
COBISS: | 7838227 |
Št. ogledov: | 2538 |
Št. prenosov: | 461 |
Ocena: | 0 (0 glasov) |
Metapodatki: |
Sekundarni jezik: | Angleški jezik |
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Sekundarni naslov: | QUALITY ASSURANCE IN THE PRODUCTION PROCESS OF THE COMPANY GORENJE KERAMIKA, D.O.O. |
Sekundarni povzetek: | Quality assurance includes all planned and systematic actions in order to provide sufficient confidence that a product (good or service) will satisfy customers' needs. Drawing upon literature review one can argue that Total Quality Management (TQM) requires application of the principles of the quality management in all areas and in all levels of the organization. It is evidenced that nowadays organizations can remain competitive on the global market only if they achieve desired level of quality. The aim of this diploma thesis is to examine quality issues in the studied company, especially from the perspective of the employees. In the empirical part, we introduced fundamental principles of Total Quality Management. The research was performed by anonymous questionnaire. The goal of the empirical part was to investigate the quality assurance from the perspective of the employees, especially to examine how they perceive their role in achieving required level of quality. Special attention was paid to determining how their own contribution to ensure quality sees the employees in the manufacturing process and how employees in other processes of the company. Research is completed with analysis of questionnaires. The last part of the diploma describes some possibilities to improve current situation about assuring quality in the company. |
Sekundarne ključne besede: | Quality;Quality assurance;Total Quality Management (TQM); |
URN: | URN:SI:UM: |
Vrsta dela (COBISS): | Diplomsko delo |
Komentar na gradivo: | Univ. v Mariboru, Fak. za organizacijske vede |
Strani: | 48 str. |
ID: | 9170270 |