Črtomir Rozman (Author), Majda Potočnik (Author), Karmen Pažek (Author), Andreja Borec (Author), Darja Majkovič (Author), Marko Bohanec (Author)

Abstract

Farm tourism is a significant means of supplementing farmer's incomes. This paper presents a methodology for ranking tourist farms by using a multi-criteria model based on the qualitative multi-criteria modeling methodology, DEX, to assess service quality. The software tool DEXi was used to achieve this end. The model was then applied to seven tourist farms with data derived from questionnaires completed by tourist farm operators and guests. The results are shown as service quality assessments for individual farms. The potential of the model for assessing the farms is demonstrated with the aim of providing a comprehensive explantation and justification of the assessment technique. It also indicates potential improvements that farms can make through "what-if" analysis and visualisation. Despite limitations, such as use of qualitative data only, the approach is proposed as being both appropriate and advantageous when compared with other means of ranking enterprises.

Keywords

rural tourism;tourist farm;service quality;multi-criteria modeling;Dexi;

Data

Language: English
Year of publishing:
Typology: 1.01 - Original Scientific Article
Organization: UM FKBV - Faculty of Agriculture
UDC: 631.1:004.9
COBISS: 2713900 Link will open in a new window
ISSN: 0261-5177
Views: 1010
Downloads: 85
Average score: 0 (0 votes)
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Other data

Secondary language: Unknown
URN: URN:SI:UM:
Type (COBISS): Not categorized
Pages: str. 629-637
Issue: ǂLetn. ǂ30
Chronology: 2009
DOI: 10.1016/j.tourman.2008.11.008
ID: 1029804