Tourist farm service quality assessment

Karmen Pažek (Avtor), Črtomir Rozman (Avtor)

Povzetek

Farm tourism shows a structure different from agriculture, forestry, and fishery; farm tourism is expanding, labour intensive, generates an influx of money, and maintains the service base in the region. Farm tourism is one of the most important supplementary activities and generates considerable secondary income. This paper present the developed methodology that will enable the ranking of tourist farms based on their service quality. This is accomplished through the use of the expert system based on the DEXi decision-making method. Using DEXi, the multi-criteria decision model for the assessment of farm tourism-s service quality was developed. The model was applied in practice on 7 vacation farms. The data from the questionnaires completed by farm guests and hosts was used as input data in the multi-attribute model and as an arbitrary estimation for the farm. The resultsof the model are shown as the assessments for individual farms. Out of seven chosen farms, four achieved the best possible estimation. Two of them achieved middle estimation. For the last tourist farm, where a data deficit was present, the model showed two final possible estimations (very good or good and bad - depends on value of missing attributes.

Ključne besede

tourist farm;multu-criteria analysis;DEXi methodology;ranking;

Podatki

Jezik:	Angleški jezik
Leto izida:	2010
Tipologija:	1.02 - Pregledni znanstveni članek
Organizacija:	UM FKBV - Fakulteta za kmetijstvo in biosistemske vede
UDK:	631.11:338.48
COBISS:	2969388
ISSN:	1854-665X
Matična publikacija:	Revija za geografijo
Št. ogledov:	569
Št. prenosov:	89
Ocena:	0 (0 glasov)
Metapodatki:

Ostali podatki

Sekundarni jezik:	Slovenski jezik
Sekundarne ključne besede:	turistična kmetija;večkriterijska analiza;metodologija DEXi;razvrstitev;
URN:	URN:NBN:SI
Vrsta dela (COBISS):	Znanstveno delo
Strani:	str. 149-158
Zvezek:	ǂšt. ǂ5-2
Čas izdaje:	2010
ID:	10920251