diplomska naloga
Žan Potokar (Author), Janez Kolar (Mentor)

Abstract

Sinhronizacija podatkov v obdobju menjave sistemov za upravljanje storitev informacijskih tehnologij z orodjem ReHub

Keywords

upravljanje storitev informacijskih tehnologij;ITSM;ITIL;BMC Remedy;sinhronizacija podatkov med sistemi;ETL diagram;ReHub;

Data

Language: Slovenian
Year of publishing:
Typology: 2.11 - Undergraduate Thesis
Organization: FIŠ - Faculty of Information Studies
Publisher: [Ž. Potokar]
UDC: 004.6:659.2(043.2)
COBISS: 2048473619 Link will open in a new window
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Downloads: 0
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Other data

Secondary language: English
Secondary abstract: This diploma thesis presents a system that deals with information technology service management (ITSM) along with the most established standard which defines the processes inside an organization. ReHub tool or add-on, developed for the BMC Remedy product, is also presented. BMC Remedy's architecture and basic performance is also discussed, with the inclusion of objects which are used to develop the new functionality of the ReHub tool. Company processes that rest upon the ITIL standard are described in greater detail, as well as the ReHub function processes that are developed in terms of practice requirements. The second, empirical part of this diploma thesis focuses on the development of the system for stability analysis or data synchronization success rate. The basis for its functionality is developed with the help of the Pentaho tool that rests upon the ETL diagram. This new functionality is added to ReHub, providing user access to the results of the daily analysis with the help of just a few clicks. The last part of the diploma thesis contains a presentation, a detailed description and an interpretation of a 14-day stability or data synchronization success rate analysis, performed in a large Slovenian company.
Secondary keywords: Information Technology Service Management;ITSM;ITIL;BMC Remedy;data synchronization between systems;ETL diagram;ReHub;
Type (COBISS): Bachelor thesis/paper
Thesis comment: Fak. za informacijske študije v Novem mestu
Source comment: Na ov.: Diplomska naloga : visokošolskega strokovnega študijskega programa prve stopnje;
Pages: XV, 75 str.
ID: 10954891