diplomska naloga
Žan Potokar (Avtor), Janez Kolar (Mentor)

Povzetek

Sinhronizacija podatkov v obdobju menjave sistemov za upravljanje storitev informacijskih tehnologij z orodjem ReHub

Ključne besede

upravljanje storitev informacijskih tehnologij;ITSM;ITIL;BMC Remedy;sinhronizacija podatkov med sistemi;ETL diagram;ReHub;

Podatki

Jezik: Slovenski jezik
Leto izida:
Tipologija: 2.11 - Diplomsko delo
Organizacija: FIŠ - Fakulteta za informacijske študije v Novem mestu
Založnik: [Ž. Potokar]
UDK: 004.6:659.2(043.2)
COBISS: 2048473619 Povezava se bo odprla v novem oknu
Št. ogledov: 5
Št. prenosov: 0
Ocena: 0 (0 glasov)
Metapodatki: JSON JSON-RDF JSON-LD TURTLE N-TRIPLES XML RDFA MICRODATA DC-XML DC-RDF RDF

Ostali podatki

Sekundarni jezik: Angleški jezik
Sekundarni povzetek: This diploma thesis presents a system that deals with information technology service management (ITSM) along with the most established standard which defines the processes inside an organization. ReHub tool or add-on, developed for the BMC Remedy product, is also presented. BMC Remedy's architecture and basic performance is also discussed, with the inclusion of objects which are used to develop the new functionality of the ReHub tool. Company processes that rest upon the ITIL standard are described in greater detail, as well as the ReHub function processes that are developed in terms of practice requirements. The second, empirical part of this diploma thesis focuses on the development of the system for stability analysis or data synchronization success rate. The basis for its functionality is developed with the help of the Pentaho tool that rests upon the ETL diagram. This new functionality is added to ReHub, providing user access to the results of the daily analysis with the help of just a few clicks. The last part of the diploma thesis contains a presentation, a detailed description and an interpretation of a 14-day stability or data synchronization success rate analysis, performed in a large Slovenian company.
Sekundarne ključne besede: Information Technology Service Management;ITSM;ITIL;BMC Remedy;data synchronization between systems;ETL diagram;ReHub;
Vrsta dela (COBISS): Diplomsko delo/naloga
Komentar na gradivo: Fak. za informacijske študije v Novem mestu
Komentar vira: Na ov.: Diplomska naloga : visokošolskega strokovnega študijskega programa prve stopnje;
Strani: XV, 75 str.
ID: 10954891