Reševanje medosebnih konfliktov v podjetju X

diplomsko delo

Tadeja Babič (Author), Gozdana Miglič (Mentor)

Abstract

Konflikti so sestavni del življenja vsake organizacije. So neizogibni in koristni v učinkovitih organizacijah, če so seveda pod nadzorom. Interesi potrebe ljudi se v zasebnem življenju pogosto zelo razlikujejo in enako velja tudi za poslovno življenje. V podjetju so konflikti med različnimi interesi neizogibni, zato sta število in intenzivnost konfliktov včasih precej velika. Uspešno reševanje medosebnih konfliktov je pravzaprav veščina, brez katere bo vodja težko uspel pri delu. Diplomska naloga je sestavljena iz dveh delov, in sicer iz teoretičnega ter empiričnega dela. V prvem delu so predstavljeni teoretične osnove in pogledi različnih avtorjev, kako pomembna je komunikacija za reševanje konfliktov, na kratko je opredeljen pojem medosebnega konflikta. V empiričnem delu pa smo z anketnim vprašalnikom preverjali, kako pogosto se pojavljajo konflikti v podjetju, na kakšen način se jih rešuje, kdo je za to odgovoren, ali medosebni in medgeneracijski vplivi vplivajo na delovni proces zaposlenih, kako pomembno je sodelovanje med zaposlenimi ter pri iskanju različnih vzrokov in zakaj pride do konfliktov, da bi na ta način podjetju X pomagali pri razumevanju konfliktov in pomena njihovega ustreznega reševanja. V nadaljevanju smo na kratko predstavili podjetje X ter s pomočjo ankete odgovorili na raziskovalna vprašanja. Z analizo anketnega vprašalnika smo ugotovili, da so vzroki za nastajanje konfliktov v podjetju nezadostno komuniciranje, pomanjkanje informacij ter preobremenjenost z delom. Podjetje pa konflikte rešuje s kompromisi in z dogovarjanjem. Pomembna je komunikacija, ki prispeva k razumevanju delovnih procesov in pripomore k reševanju konfliktnih situacij, ki so v vsakem podjetju nujni del sobivanja. Na osnovi odgovorov smo nato podali možne rešitve, za katere menimo, da bi vsaj delno pripomogle k rešitvi.

Keywords

Medosebni odnosi;reševanje medosebnih konfliktov;konflikti;komunikacija.;

Data

Language:	Slovenian
Year of publishing:	2021
Typology:	2.11 - Undergraduate Thesis
Organization:	UM FOV - Faculty of Organizational Sciences
Publisher:	[T. Babič]
UDC:	331.109
COBISS:	85310723
Views:	210
Downloads:	34
Average score:	0 (0 votes)
Metadata:

Other data

Secondary language:	English
Secondary title:	Resolution of interpersonal conflicts in the company x
Secondary abstract:	Conflicts are part of every organisation’s life. In effective organisations, they are inevitable and useful if kept under control. People’s interests and needs may vary in their private life, and the same applies to their business life. Conflicts between various interests are inevitable in a company; therefore, their number and intensity are sometimes rather significant. A successful resolution of interpersonal conflicts is a skill without which it is hard for a leader to succeed at work. The diploma thesis consists of two parts: theoretical and empirical. The first part presents the theoretical basis and aspects of different authors on the importance of communication in conflict resolution, and briefly defines interpersonal conflict. In the empirical part, we used a questionnaire to check how common the conflicts are in the company, how they are resolved, who the person responsible for their resolution is, whether or not the interpersonal and intergenerational influences affect the work process of employees, how important it is for them to collaborate and to search for different reasons for conflicts, so that we could help the company X with an understanding of conflicts and the meaning of their proper resolution. Next, we briefly introduced the company X and answered our research questions through the questionnaire. With the questionnaire analysis, we found out that the reasons for conflicts in the company are poor communication, lack of information and work overload. The company resolves them through compromising and arrangements. Communication is essential since it contributes to understanding a work process and encourages resolving conflict situations that are a necessary part of coexistence in every company. Based on the answers, we then suggested possible and, in our opinion, at least somewhat helpful ways to reach a solution.
Secondary keywords:	Medosebni konflikti;Univerzitetna in visokošolska dela;
Type (COBISS):	Bachelor thesis/paper
Thesis comment:	Univ. v Mariboru, Fak. za organizacijske vede
Pages:	VIII, 63 f.
ID:	13371691