magistrsko delo
Uroš Markelj (Author), Damjan Maletič (Mentor)

Abstract

V magistrskem delu so predstavljena teoretična izhodišča vidikov kakovosti in odličnosti v izbranem proizvodnem podjetju ter model EFQM poslovne odličnosti. Prvi del predstavlja teorijo ter pojme in teoretična izhodišča kakovosti in poslovne odličnosti, kar omogoča lažje razumevanje empiričnega dela magistrskega dela. Drugi, empirični del prikazuje vidike kakovosti in poslovne odličnosti izbranega podjetja ter analizo izpeljane samoocene EFQM. Ta del vsebuje kratko predstavitev podjetja ter opis poteka izpeljane samoocene in analizo rezultatov. Sledi predstavitev področja samoocene, kjer je podjetje dobilo najnižjo oceno, to je področje dojemanja deležnikov. Drugi del empiričnega dela vsebuje rezultate intervjujev zaposlenih v podjetju. Odgovori zaposlenih omogočajo raziskavo potencialnih težav in predstavitev rešitev in izboljšav, ki lahko podjetju pomagajo pri izboljšanju rezultatov in ocene pri naslednji izpeljavi samoocene EFQM

Keywords

Odličnost;kakovost;EFQM;konkurenčnost;management;deležniki.;

Data

Language: Slovenian
Year of publishing:
Typology: 2.09 - Master's Thesis
Organization: UM FOV - Faculty of Organizational Sciences
Publisher: [U. Markelj]
UDC: 005.3
COBISS: 193739523 Link will open in a new window
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Other data

Secondary language: English
Secondary title: Analysis of aspects of quality and business excellence in a production company
Secondary abstract: The master's thesis presents the theoretical aspects of quality and excellence in the selected manufacturing company, as well as the model EFQM of business excellence. The first part presents the theory, concepts and theoretical points of quality and business excellence, which makes it easier to understand the empirical part of the master's thesis. The second, empirical part, shows the aspects of quality and business excellence of the selected company and the analysis of the derived EFQM self-assessment. This part contains a brief presentation of the company, description of the self-assessment process and analysis of the results. Next follows the presentation of the area of self-assessment where the company received the lowest score, that being stakeholder perception. The second part of the empirical part contains the results of interviews with the company employees. Employee answers allowed the investigation of potential problems as well as the presentation of solutions and improvements that can help the company to improve its results and the overall score in the next performance of the EFQM self-assessment
Secondary keywords: Odličnost;Univerzitetna in visokošolska dela;
Type (COBISS): Master's thesis/paper
Thesis comment: Univ. v Mariboru, Fak. za organizacijske vede
Pages: VII, 88 f.
ID: 23177353