Pacientove pravice in njihova aplikacija v prakso

(magistrsko delo)

Amadeus Lešnik (Avtor), Majda Pajnkihar (Mentor), Vojko Flis (Komentor)

Povzetek

Zanimanje za pacientove pravice narašča povsod po svetu, saj postajajo osrednja zahteva pri izboljšanju kakovosti in racionalizaciji zdravstvenega varstva. V večini evropskih držav se organizacije za varstvo človekovih pravic in pravic pacientov zavzemajo za bolj enakopravno in uravnoteženo razmerje med pacienti, zdravniki ter drugimi zdravstvenimi delavci. Vse bolj se od pacientov zahteva, da odgovorno ravnajo s svojim zdravjem. Z naraščajočimi odgovornostmi se povečuje tudi pomembnost pravic, ki jih imajo kot ljudje in kot pacienti. V magistrskem delu smo predstavili zakon o pacientovih pravicah in z raziskavo ugotavljali, v kolikšni meri so pacienti in zdravstveni delavci v enem od Kliničnih centrov seznanjeni z zakonom o pacientovih pravicah ter v kolikšni meri se pacientove pravice v praksi spoštujejo. Poudarek je na etičnem vedenju zdravstvenih delavcev, na spoštovanju, pacientovih pravicah ter partnerskem odnosu v razmerju do pacienta. Raziskovalna metodologija. Uporabljena je bila kvantitativna metodologija raziskovanja. Podatke smo zbirali s tehniko delno strukturiranih vprašalnikov za 100 pacientov, ki so se v tem času zdravili ali bili napoteni na zdravljenje v eno od kliničnih ustanov, ter 100 zaposlenihzdravstvenih delavcev. Rezultati. Rezultati raziskave kažejo, da dobra polovica anketiranih zdravstvenih delavcev ne pozna pacientovih pravic, kot jih pacientom zagotavlja zakon, kljub temu, da je zakon v veljavi že od avgusta leta 2008. Prav tako svojih pravic ne pozna nekaj manj kot polovica anketiranih pacientov. Pacientove pravice se kršijo na mnogih področjih; nekateri zdravstveni delavci jih kršijo kljub temu, da jih poznajo in se tega zavedajo. Iz raziskave s pacienti je razvidno, da 9 (9 %) anketiranih pacientov ni bilo obravnavanih enakopravno, 62 (62 %) anketiranim pacientom se zdravstveni delavec ni predstavil, o njihovem zdravstvenem stanju pa se je pogovarjal v prisotnosti drugih, kar trdi 26 (26 %) anketiranih pacientov in 46 (46 %) zdravstvenih delavcev. Jasno je, da v primeru, če se pacientu ne predstavimo in se o njegovem zdravstvenem stanju pogovarjamo v čakalnici, polni čakajočih pacientov, grobo kršimo njegovo zasebnost in dostojanstvo. Da imajo zdravstveni delavci za obravnavo pacienta premalo časa, ne sme in ne more biti izgovor za kršenje pacientovih pravic in s tem njegovega dostojanstva.Sklep. Pacient dobiva vlogo in značilnosti potrošnika. Zdravstveni delavci smo dolžni zagotoviti pogoje, v katerih bodo potrebe, želje in pravice pacienta v polni meri in dosledno spoštovane. Le takšno ravnanje bo v pacientu vzbudilo zaupanje, za katerega si mora prizadevati vsak posameznik, ki sodeluje pri zdravstveni obravnavi pacienta. Zavedati se moramo, da je edino merilo naše uspešnosti in kakovosti zadovoljen pacient.

Ključne besede

zakon o pacientovih pravicah;mediacija;pravice;pacient;pojasnilna dolžnost;medicinske sestre;zdravstvena obravnava;

Podatki

Jezik:	Slovenski jezik
Leto izida:	2010
Izvor:	Maribor
Tipologija:	2.09 - Magistrsko delo
Organizacija:	UM FZV - Fakulteta za zdravstvene vede
Založnik:	[A. Lešnik]
UDK:	342.7:616-052
COBISS:	1605284
Št. ogledov:	5072
Št. prenosov:	1347
Ocena:	0 (0 glasov)
Metapodatki:

Ostali podatki

Sekundarni jezik:	Angleški jezik
Sekundarni naslov:	Patients rights and their application in practice
Sekundarni povzetek:	Due to a tendency towards the improvement of quality and rationalisation of health care, the interest in patients' rights has been increasing throughout the world. In the majority of European countries, organisations involved in human and patient rights protection strive for a more equal and balanced ratio between patients, doctors and health care workers. There are demands focused on patients to take care of their health in a more responsible way. The increase in the responsibility brings with it also an increase in the importance of rights which people have as patients. In the M.D. we wanted to present the Patient Rights Act and find out how well patiens and health care workers are familiar with it, as well as how respected patient rights are in practice. The ethical behaviour of health care workers, respect, patient rights and a partner relationship in relation with patients are stressed. Research methodology. A quantitative research methodology was used. Data has been gathered using the technique of partially structured questionnaires filled out by 100 patients who were in treatment or were to be treated in one of the cliniques; another 100 questionnaires were filled out by health care workers.The results. The research results show that a good half of the respondent health care workers are unfamiliar with patient rights set forth in the Patient Rights Act, in spite of the fact that the act in question has been in force since August 2008. What is more, a little less than a half of the respondent patiens are unfamiliar with their own rights. Patient rights are violated in many fields of medicine and are not followed by some health care workers even though they know these rights and are in fact aware they are breaking them. The research shows that 9 (9 %) of the respondent patients were not treated equally as others, 62 (62 %) of the respondent patients health care workers did not introduce themselves to, 26 (26 %) respondent patients and 46 (46 %) respondent health care workers claim that health care workers discuss about patient's medical condition in presence of other people. It is clear, we are roughly breaking patients' rights, acting as described. Having too little time for patients must not and can not be used as an excuse on part of health care workers for violating patient rights and thereby also their dignity.Conclusion. Patients are taking over roles and characteristics of consumers. Health care workers must assure conditions in which patients' needs, wishes and rights are fully and consistently respected. Only such patient handling will raise the level of their trust, which is what every individual involved in medical treatment of patients must strive for. We need to be aware that the only measure of our own success and quality is a satisfied patient.
Sekundarne ključne besede:	patient rights act;mediation;rights;patient;explanatory duty;nurse;medical treatment;
URN:	URN:SI:UM:
Vrsta dela (COBISS):	Magistrsko delo/naloga
Komentar na gradivo:	Univ. v Mariboru, Fak. za zdravstvene vede
Strani:	VI, 107 f.
Ključne besede (UDK):	social sciences;družbene vede;law;jurisprudence;pravo;pravoznanstvo;public law;constitutional law;administrative law;javno pravo;ustavno pravo;upravno pravo;fundamental rights;human rights;rights and duties of the citizen;temeljne pravice;človekove pravice;pravice in dolžnosti državljana;applied sciences;medicine;technology;uporabne znanosti;medicina;tehnika;medical sciences;medicina;pathology;clinical medicine;patologija;klinična medicina;persons and personal characteristics in pathology;characteristics of the patient;osebe in osebnostne značilnosti v patologiji;značilnosti bolnika [pacienta];
ID:	14174