diplomsko delo visokošolskega strokovnega študija Varnost in policijsko delo
Sara Kandolf (Avtor), Branko Lobnikar (Mentor), David Smolej (Komentor)

Povzetek

Operativno-komunikacijski center policijske uprave (v nadaljevanju OKC PU) je najmlajša operativna služba v policiji, s katero država zagotavlja državljanom javno varnost. Na svoji interventni telefonski številki 113 v vseh OKC PU klice sprejemajo in evidentirajo policisti OKC PU. Slednji takoj po sprejetem klicu poskrbijo za napotitev policistov in izvedbo prvih varnostnih ukrepov na kraju dogodka (Gradišnik in Ristič, 2012). Diplomsko delo obravnava kakovost napotitve policistov na interventne dogodke s strani operativno-komunikacijskega centra policijske uprave Ljubljana (v nadaljevanju OKC PU LJ). Ker nas je zanimala kakovost napotitve policistov na interventne dogodke s strani OKC PU LJ, smo opravili empirično raziskavo med 93 policisti na desetih policijskih postajah policijske uprave Ljubljana (v nadaljevanju PP PU LJ). S pomočjo anketnega vprašalnika smo ugotavljali, ali policisti PU LJ ocenjujejo, da ob napotitvi na interventni dogodek s strani OKC PU LJ dobijo dovolj potrebnih podatkov o lokaciji dogodka in o morebitni nevarnosti na terenu. Prav tako smo želeli ugotoviti, kakšen je odnos OKC PU LJ do policistov PU LJ in kakšna je njihova odzivnost. Na podlagi rezultatov anketnega vprašalnika smo ugotovili, da so anketirani policisti najbolj zadovoljni z odzivnostjo OKC PU LJ, sledi (padajoče) seznanitev z lokacijo interventnega dogodka, nato še odnos OKC PU LJ in nazadnje seznanitev s potencialnimi nevarnostmi na kraju interveniranja. Visoke ocene trditev s strani anketiranih policistov kažejo na uspešno in strokovno delo OKC PU LJ ter posledično na kakovostno napotitev policistov na interventne dogodke. Ugotovili smo tudi, da je potrebno postopke, ki jih pri napotitvi in dodelitvi nalog napotenim policistom izvaja OKC PU LJ, razumeti celovito, saj so si med seboj soodvisno povezani.

Ključne besede

policija;policijsko delo;operativno-komunikacijski centri;OKC;interventni klic;interventni dogodki;policisti;PU Ljubljana;stališča;diplomske naloge;

Podatki

Jezik: Slovenski jezik
Leto izida:
Tipologija: 2.11 - Diplomsko delo
Organizacija: UM FVV - Fakulteta za varnostne vede
Založnik: S. Kandolf]
UDK: 351.741(043.2)
COBISS: 3023338 Povezava se bo odprla v novem oknu
Št. ogledov: 1598
Št. prenosov: 161
Ocena: 0 (0 glasov)
Metapodatki: JSON JSON-RDF JSON-LD TURTLE N-TRIPLES XML RDFA MICRODATA DC-XML DC-RDF RDF

Ostali podatki

Sekundarni jezik: Angleški jezik
Sekundarni povzetek: The operations and communications center of the police directorate (hereinafter cited as OCC PD) is the youngest operative service of the police department, which helps the country to ensure public safety. The police officers of all OCC PD’s record the phone calls received on their emergency telephone number 113. After a received call they immediately take care of the referral of police officers to the place of the incident and carry out the first safety precautions (Gradišnik in Ristič, 2012). This thesis discusses the quality of referral of police officers to interventions at the operations and communications center of the Ljubljana police directorate (hereinafter cited as OCC LJ PD). Because we were interested in the quality of the referral of police officers to interventions at the OCC LJ PD, we carried out an empirical research with 93 police officers from 10 police stations of the Ljubljana police directorate (hereinafter cited as PS LJ PD). With the help of a survey we determined if the police officers of the LJ PD think that the OCC LJ PD provides enough needed information about the location and possible dangers at the place of the incident, when sending them on an intervention. We also wanted to find out what kind of attitude the OCC LJ PD has toward the police officers of the LJ PD and what is their responsiveness. Based on the results we discovered that the surveyed police officers are the most satisfied with the responsiveness of the OCC LJ PD, followed by the satisfaction with the notification of the intervention’s location, next is the attitude of the OCC LJ PD and last is the acquaintance with potential dangers at the place of the incident. The high ratings provided by the police officers show successful and professional work of the OCC LJ PD. Consequently, the referrals of police officers to interventions are of high quality. We have also found out that the procedures, carried out at referrals by the OCC LJ PD, stand in correlation with each other and therefore need to be understood as a whole.
Sekundarne ključne besede: intervention;referral;police officers;Ljubljana police directorate;the operations and communications center;
URN: URN:SI:UM:
Vrsta dela (COBISS): Diplomsko delo/naloga
Komentar na gradivo: Univ. v Mariboru, Fak. za varnostne vede, Ljubljana
Strani: 58 str.
ID: 9057681