Zadovoljstvo študentov s prehrano in storitvijo v Gostilni Brbončica

diplomsko delo visokošolskega strokovnega študija Organizacija in management delovnih procesov

Anita Höferle (Avtor), Matjaž Maletič (Mentor)

Povzetek

Namen diplomskega dela je ugotoviti splošno zadovoljstvo študentov s ponudniki hrane na študentske bone in zadovoljstvo študentov s prehrano in storitvijo v Gostilni Brbončica. Prav tako je namen pridobiti mnenje študentov o okusu, svežini in raznovrstnosti hrane ter njihove predloge za pestrejšo ponudbo. Diplomsko delo je razdeljeno na teoretični del in empirični del. Cilj v teoretičnem delu je pregled relevantne literature na temo zagotavljanja kakovosti ponudbe in privabljanja gostov ter ugotavljanja njihovega zadovoljstva. Empirični del naloge smo posvetili zbiranju podatkov o splošnem zadovoljstvu študentov s ponudniki hrane na študentske bone in o zadovoljstvu študentov s prehrano ter storitvijo v gostilni Brbončica. Podatke smo zbrali z anketnim vprašalnikom. Ugotovili smo, da se 47 odstotkov študentov prehranjuje na študentske bone 3- do 4-krat tedensko, v Gostilni Brbončica pa le 31 odstotkov. Ugotovili smo tudi, da se manj kot 1-krat na teden v gostinskih lokalih prehranjujejo 4 odstotki študentov, v Gostilni Brbončica pa 35 odstotkov. Rezultati so pokazali, da kakovost in raznovrstnost hrane nista najpomembnejša dejavnika, ki vplivata na izbor gostinskega lokala. Takšnega mnenja je bilo 18 odstotkov študentov. Ugotavljamo, da so študentje pretežno zelo zadovoljni s prehrano (68 odstotkov jih je bilo zelo zadovoljnih) in s storitvijo (64 odstotkov jih je bilo zelo zadovoljnih) v Gostilni Brbončica. Splošen vtis o Gostilni Brbončica je zadovoljiv, takšnega mnenja je bilo 45 odstotkov anketiranih.

Ključne besede

kakovost;študentski boni;zadovoljstvo študentov;

Podatki

Jezik:	Slovenski jezik
Leto izida:	2016
Tipologija:	2.11 - Diplomsko delo
Organizacija:	UM FOV - Fakulteta za organizacijske vede
Založnik:	[A. Höferle]
UDK:	005.336.3
COBISS:	7837971
Št. ogledov:	754
Št. prenosov:	68
Ocena:	0 (0 glasov)
Metapodatki:

Ostali podatki

Sekundarni jezik:	Angleški jezik
Sekundarni naslov:	Student satisfaction with food and service in the Restaurant Brbončica
Sekundarni povzetek:	The purpose of the thesis is to determine the overall student satisfaction with providers of food per student vouchers, and student satisfaction with the food and service in the restaurant Brbončica. The purpose is also to gather the opinion of students in terms of taste, freshness and variety of food and their suggestions for improved offerings. The thesis is divided into a theoretical and empirical part. The aim of the theoretical part is to review relevant literature on the topic of service quality assurance as well as to investigate the factors that are essential in improving customer satisfaction. The empirical part of the thesis is devoted to the collection of data on student’s overall satisfaction with providers of food on student vouchers and student satisfaction with the food and service in the restaurant Brbončica. The data were collected through a questionnaire. We found out that 47 % of students consume per student vouchers 3–4 times a week, but only 31 % of them in the restaurant Brbončica. We also found out that less than once a week 4 % of students eat in restaurants and at Brbončica 35 %. The results showed that the quality and variety of food are not the most important factors that influence the selection of the restaurant. Such an opinion shared 18 % of the students. Drawing upon the results we can conclude that students are mostly very satisfied with the food (68 % were very satisfied) and service (64 % were very satisfied) at the restaurant Brbončica. The overall impression of the restaurant Brbončica is satisfactory, namely 45 % of the respondents had such an opinion.
Sekundarne ključne besede:	quality;student vouchers;student satisfaction;nutrition;food and beverage establishment;
URN:	URN:SI:UM:
Vrsta dela (COBISS):	Diplomsko delo
Komentar na gradivo:	Univ. v Mariboru, Fak. za organizacijske vede
Strani:	46 f.
ID:	9169886