diplomsko delo
Nik Bizjak (Author), Matjaž Maletič (Mentor)

Abstract

V zaključnem delu sta predstavljena pojem in pomen kakovosti za organizacijo. V okviru diplomskega dela so prikazani načini in orodja za izboljševanje kakovosti in sistematično vpeljavo stalnih izboljšav. Posebej je predstavljen sodoben pristop za izvedbo samoocene kakovosti in odličnosti v organizaciji, to je model EFQM, ki je akronim za European Foundation for Quality Management (EFQM, 2019). Struktura modela je zasnovana tako, da omogoča celosten pogled na organizacijo, in sicer od vizije in strategije do rezultatov. V nadaljevanju je predstavljeno orodje RADAR, ki omogoča enostavno in učinkovito ocenjevanje celotne organizacije. Na osnovi teoretičnih spoznanj so podane smernice in izdelan priročnik za vpeljavo modela v podjetje. V zaključnem delu diplomsko delo sestoji iz interpretacije ugotovitev in sklepnih spoznanj.

Keywords

organizacija;poslovna odličnost;model EFQM;orodje RADAR;bolnišnica;

Data

Language: Slovenian
Year of publishing:
Typology: 2.11 - Undergraduate Thesis
Organization: UM FOV - Faculty of Organizational Sciences
Publisher: [N. Bizjak]
UDC: 005.6
COBISS: 77239811 Link will open in a new window
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Downloads: 42
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Other data

Secondary language: English
Secondary title: Analysing the possibility of implementing efqm model in organisation
Secondary abstract: In this diploma thesis the concept and meaning of quality for the organization is presented. Directions and tools to improve quality are presented and ways to implement continuous improvement are shown. In particular, it presents a modern method for assessing quality and excellence in an organization, the EFQM model, which is an acronym for the European Foundation for Quality Management (EFQM, 2019). The structure of the model is designed to provide a holistic view of the organization, from vision and strategy to results. In the following, the tool RADAR is presented, which enables a simple and efficient assessment of the entire organization. Based on the theoretical findings, a manual for the implementation of the model in the company is developed. This is followed by a discussion and concluding remarks.
Secondary keywords: Odličnost;Poslovni uspeh;Univerzitetna in visokošolska dela;
Type (COBISS): Bachelor thesis/paper
Thesis comment: Univ. v Mariboru, Fak. za organizacijske vede
Pages: V, 56 f.
ID: 13269483