magistrska naloga
Nina Šinkovec (Author), Uroš Godnov (Mentor)

Abstract

No abstract data available

Keywords

ravnanje odnosov z odjemalci;klicni center;kazalniki uspešnosti;digitalizacija;Cocos CRM;

Data

Language: Slovenian
Year of publishing:
Typology: 2.09 - Master's Thesis
Organization: UP FM - Faculty of Management Koper
Publisher: [N. Šinkovec]
UDC: 659.186:658.8(043.2)
COBISS: 83781123 Link will open in a new window
Views: 1015
Downloads: 52
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Other data

Secondary language: English
Secondary keywords: customer relationship management;call center;key performance;digitalization;Cocos CRM;
Type (COBISS): Master's thesis/paper
Thesis comment: Univ. na Primorskem, Fak. za management
Pages: IX, 67 str., [4] str. pril.
ID: 13641362