Language: | Slovenian |
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Year of publishing: | 2016 |
Typology: | 2.11 - Undergraduate Thesis |
Organization: | UM EPF - Faculty of Economics and Business |
Publisher: | [K. Čurin] |
UDC: | 658.89:368(043.2) |
COBISS: |
12421660
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Views: | 628 |
Downloads: | 61 |
Average score: | 0 (0 votes) |
Metadata: |
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Secondary language: | English |
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Secondary title: | ǂThe ǂanalysis costumers [!] satisfaction, after the event of loss or damage has been completed |
Secondary abstract: | The aim of my thesis is to investigate customer satisfaction in Zavarovalnica Maribor d.d. after completion of the loss event. The study will attempt to determine overall customer satisfaction of his insurance, which factors most influence their satisfaction, what is their opinion proficiency levels of employees in the processing of claims, and whether they would recommend ZM d.d. your friends as a reliable and quality insurance. |
Secondary keywords: | customer satisfaction;insurance clients;services; |
URN: | URN:SI:UM: |
Type (COBISS): | Undergraduate thesis |
Thesis comment: | Univ. v Mariboru, Ekonomsko-poslovna fak. |
Pages: | [VII], 40 str. |
ID: | 9133187 |