diplomsko delo
Tina Cotič (Avtor), Miroljub Ignjatović (Mentor)

Povzetek

Namen diplomskega dela je sociološka analiza emocionalnega dela med mladimi zaposlenimi in mladimi, zaposlenimi prek študentskega servisa. Pri emocionalnem delu se zaposleni srečujejo s potlačitvijo in zatiranjem svojih pristnih emocij z namenom vzpostavljanja in ohranjanja dobrega odnosa s stranko. Zaradi tega lahko pride do raznih nezaželenih posledic, kot so emocionalna disonanca, stres in izgorelost. Mladi se morajo tako poleg negativnih učinkov emocionalnega dela soočati še z ujetostjo v nenehno spreminjanje in prilagajanje negotovim razmeram trga dela. Pogosteje so vpeti v nižje in slabo plačane zaposlitve, ob tem pa se srečujejo še s slabo stanovanjsko politiko in težkimi pogoji za ustvarjanje družine. Emocionalno delo je večinoma vpeto v storitvene poklice in je hkrati izjemno feminizirano, zato se tudi na tem področju pojavi spolna neenakost. Ta je vidna tako skozi neenako plačilo kot skozi neenako pričakovano izražanje emocij moških in žensk, zato na mlade ženske pade še dodatno breme. Cilj je raziskati, kako mladi doživljajo emocionalno delo in kakšen učinek ima nanje poleg drugih težav, s katerimi se soočajo.

Ključne besede

emocionalno delo;položaj mladih;negotovost zaposlovanja;

Podatki

Jezik: Slovenski jezik
Leto izida:
Tipologija: 2.11 - Diplomsko delo
Organizacija: UL FDV - Fakulteta za družbene vede
Založnik: [T. Cotič]
UDK: 331.5-053.81:338.46(043.2)
COBISS: 207627267 Povezava se bo odprla v novem oknu
Št. ogledov: 68
Št. prenosov: 9
Ocena: 0 (0 glasov)
Metapodatki: JSON JSON-RDF JSON-LD TURTLE N-TRIPLES XML RDFA MICRODATA DC-XML DC-RDF RDF

Ostali podatki

Sekundarni jezik: Angleški jezik
Sekundarni naslov: Analysis of emotional labour among young employees in service sector
Sekundarni povzetek: The purpose of my thesis is a sociological analysis of emotional labour among young employees and young people employed through the student employment service. In emotional labour, employees face the suppression and repression of their genuine emotions in order to establish and maintain a good relationship with customers. This can lead to a variety of side effects such as emotional dissonance, stress and burnout. Thus, in addition to the negative effects of emotional work, young people have to face being trapped in constant change and adapting to the uncertain conditions of the labor market. They are more often involved in lower and low-paid jobs, but they also face poor housing policy and difficult conditions for starting a family. Emotional work is mostly embedded in service professions and is at the same time extremely feminized, which is why gender inequality also appears in this area. This is visible both through unequal pay and through unequally expected expression of the emotions of men and women, so an additional burden falls on young women. The aim is to explore how young people experience emotional work and what effect it has on them in addition to other problems they face.
Sekundarne ključne besede: emotional labour;situation of young people;uncertainty of employment;Zaposlitev;Mladi odrasli;Čustva;Storitvene dejavnosti;Univerzitetna in visokošolska dela;
Vrsta dela (COBISS): Diplomsko delo/naloga
Študijski program: 0
Konec prepovedi (OpenAIRE): 1970-01-01
Komentar na gradivo: Univ. v Ljubljani, Fak. za družbene vede
Strani: 1 spletni vir (1 datoteka PDF (50 str.))
ID: 24939876